Whilst we try to accommodate all requests, there is a small window of opportunity to be able to change, amend or cancel order. If you would like to amend or cancel your order, please contact our support team as soon as possible on

Yes, all shipments use courier tracking. The tracking number of your order will be emailed to you once the courier has collected your shipment from our dispatch location, typically this is within 2-3 days of placing your order.

Yes, you can return your watch free of charge within 28 days of purchasing. Returns are free and easy through our dedicated returns portal: If you require assistance returning your watch, please contact our support team:

If you would like to exchange your product, please return it first for a refund, and then re-purchase the product you would like.

On occasions, order and shipping confirmation emails can be delivered to your spam or junk folders. If you have checked your junk folder, and still do not see any confirmation from us, contact our customer care team on and we would be happy to confirm your order has been received, as well as resend your order confirmation email.

We understand many customers are concerned about security of their personal information and the privacy of their online transactions. At Frederique Constant UK we ensure your details are kept safe by encrypting the connection between your device and our site using state-of-the-art industry standard encryption.

That means all browsing, shopping and credit card data is encrypted end-to-end to ensure safe and secure transactions on our site.

To facilitate as many customers as possible, we accept the following payment methods;

  • Visa
  • Mastercard
  • American Express
  • Klarna
  • Paypal

Unfortunately we are unable to process payments in person or over the phone.

For further assistance, please read our full FAQ.